Shipping policy

Shipping Policy

After receiving your order confirmation email, all orders are processed within 1 to 4 business days (excluding weekends and holidays). Custom items may take longer to process due to the time the item takes to manufacture. You will receive another notification when your order has shipped. Shipping time does not include processing time

There is a potential that your items may be delayed/take longer to process during busy periods or if your order is large and requires a lot of manufacturing.

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout. 

Items will take up to 5 business days for delivery; however we aim to deliver within 48 hours of your order being fulfilled by our manufacturing team. You will be made aware of any delays in delivery that will cause your items to take longer than 5 business days to be delivered.

Free shipping to England, Scotland and Wales are available on orders over £5,000 Exc VAT.

Local delivery

Free local delivery is available for orders over £250 within Cambridgeshire, UK. For orders under £250, we charge £10 for local delivery.

In-store pickup

You can skip the shipping fees with free local pickup at Unit 5D Victoria Way, Newmarket, CB8 7SH, United Kingdom. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 5 business days. We will send you an email when your order is ready, along with instructions. You will be notified of any delays in manufacture. Please get in touch with us if you require your items by a specific date, and we will do our best to accommodate your needs.

Our in-store pickup hours are 9:00 to 17:00 Monday to Friday (Special arrangements can be made if necessary). Please have your order confirmation email with you when you come.

International Shipping

We do not offer international shipping.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us. Please contact us for updates on shipping.

If you haven't received your order within 5 days of receiving your shipping confirmation email, please contact us at mrspiral.store@gmail.com with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

We accept returns up to 14 days after delivery if the item is unused, in its original condition and has been approved by us, we will refund the full order amount minus the shipping costs for the return. All returns are subject to our refund policy.

In the event that your order arrives damaged in any way, please email us as soon as possible at mrspiral.store@gmail.com with your order number and a photo of the item's condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at mrspiral.store@gmail.com.