Refund policy

14-Day Return Policy We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@mrspiral.co.uk. Please note that returns will need to be sent to the following address: Unit 5D Victoria Way, Newmarket, Suffolk, CB8 7SH.

If your return is accepted, you are obliged to return the goods to us at your cost. Items sent back to us without first requesting a return will not be accepted.

A 25% restocking fee will be applied to all returned items, except in cases where the item is defective or damaged.

You can always contact us for any return questions at sales@mrspiral.co.uk.

Damages and Issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. Any such issues must be reported within 24 hours of receipt so we can evaluate the problem and make it right.

Exceptions / Non-Returnable Items Custom products cannot be returned. This includes any items where a custom size has been provided, such as rectangular ductwork. We also cannot accept returns on sale items.

 

If you have questions or concerns about your specific item, please get in touch with us at sales@mrspiral.co.uk.

Exchanges Please contact us for an exchange request, and we will do our best to accommodate your needs. In some cases, the best option may be to request a refund and place a new order.

European Union 14-Day Cooling-Off Period If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

Return shipping costs will need to be covered by the customer.

Refunds We will notify you once we’ve received and inspected your return and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Refund times may vary depending on your payment provider.

Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we’ve approved your return, please contact us at sales@mrspiral.co.uk.